We offer two shipping options for European and American regions. Standard Shipping takes 5 - 7 business days. Expedited Shipping can shorten the delivery time to 2 - 5 business days, but an additional fee will be charged. The specific fee will be displayed at checkout according to your order weight and destination.

Yes. Once your order is shipped, we will send an email with a unique tracking number to your registered email address. You can use this number to check the real - time logistics status on our official website or the cooperating logistics platform.

Delivery delays may be caused by factors such as customs clearance procedures, local logistics peak periods, or extreme weather. If Standard Shipping exceeds 7 business days or Expedited Shipping exceeds 5 business days without delivery, please contact our customer service with your order number, and we will verify the progress and handle it for you in a timely manner.

Customs duties and taxes are not included in the product and shipping fees. These fees are determined by the customs regulations of your destination country/region. You, as the recipient, are responsible for paying the relevant fees when clearing the goods. For specific tax standards, it is recommended to consult the local customs in advance.

We support mainstream payment methods widely used in Europe and America, including Visa, Mastercard, American Express, and PayPal. All payment processes are encrypted to ensure the security of your fund information.

If you need to cancel or modify your order (such as changing product models, shipping addresses), please contact our customer service immediately. If the order has not been shipped, we can assist you with cancellation or modification free of charge. If the order has been shipped, you can only process it through the return procedure after receiving the goods.

Yes. For individual consumers in Europe and America, full payment is required when placing an order to confirm the order and start the order processing procedure. For corporate bulk purchases, please contact our corporate sales team to discuss customized payment terms.

You can apply for a return and full refund within 30 days of receiving the goods, provided that the product is unused, in its original packaging, and with no damage. If the product has quality defects, we will also bear the return shipping cost. For non - quality reasons, the return shipping cost needs to be borne by you.

If your device malfunctions within the warranty period, please contact our customer service with your order number and a video of the fault. We will first provide remote troubleshooting guidance. If remote repair is not possible, we will arrange for a replacement or a local authorized repair service according to the fault situation. The warranty period of Synapik smart home products is 1 year from the date of receipt.